SHIPPING AND DELIVERY
We offer shipping for customers nationally within South Africa, however we understand that you may urgently require your lingerie , in this instance please email us at firstname.lastname@example.org and we would be happy to arrange and discuss costs for express shipping/delivery. All domestic items will be sent via THE COURIER GUY which includes basic tracking and signature on delivery.
If you are based outside of South Africa, please send an email to email@example.com and we will give you a shipping quote and expected delivery date.
You will be provided with a tracking number within 1 working day after purchase. Please take note that all products purchased over the weekend and on public holidays, will only depart the following working day. Please note that delays will take place in the event of public holidays, in which courier companies do not do physical deliveries.
Please note if a delivery is attempted whilst no one is home the courier will not be able to deliver on that day, please expect a delay. You will be notified by us and delivery will be rescheduled.
Normal JSM Lingerie Delivery Timings: South Africa wide: (generally 3-6 working days)
International: Quotes and delivery timings will be given upon request
RETURNS AND EXCHANGE POLICY
All lingerie and accessories can be exchanged within 3 days of purchase, if they are faulty or do not match the sample or description.
Criteria to exchange an item:
- Please log the return by e-mailing us at firstname.lastname@example.org within 3 days of purchase
- The item is in a re-sellable condition
- The item is in its original packaging (cardboard box), with labels attached
We will send a courier to collect the product(s) logged within the 3 day return period free of charge. An online waybill will be e-mailed to you, please kindly print and give to courier with your product(s) that you would like to return.
PLEASE NOTE: Shipping and handling charges on purchase will be non-refundable. If you exchange a product on which duty and tax has been paid, we are unable to refund such duty or taxes.
*ALL SALE ITEMS ARE FINAL, NO REFUNDS WILL BE ACCEPTED ON THESE ITEMS.
LINGERIE RETURNS & EXCHANGES AND LINGERIE SIZING EXCHANGES
JSM Lingerie is an online lingerie brand; therefore we are aware that it’s not always possible to get the perfect lingerie size on your first purchase without trying it on. We are happy to exchange for another lingerie size or accessory item or provide you with a voucher, where you will be responsible for the delivery and charge. When submitting an exchange to JSM Lingerie, please make note of the following:
Should you wish to exchange an item to JSM Lingerie, please email email@example.com within 3 working days of purchasing your lingerie. Criteria to exchange an item:
- The items must still be in perfect sale condition with labels in place
- All tags should be attached to garments, in original packaging, unworn (except for trying on) and undamaged
- The return items must be sent within 3 days along with the necessary tracking information
- All shipping and handling fees for exchanges are not refundable
- No exchanges/returns are allowed for sale items
- There are no refunds for JSM Lingerie
DEFECTIVE & INCORRECT ITEMS
If you wish to arrange a return of a defective product to JSM Lingerie for inspection, please send an email firstname.lastname@example.org within 3 working days of delivery. You will be responsible for the delivery charge; however should the product be found to be defective JSM Lingerie will refund the delivery charge. Please include your order receipt in the parcel. If the product is found not to be defective, you will be responsible for the return delivery charge. If the items are found to be defective, we are happy to exchange for another lingerie or accessory item or provide you with a voucher. In the possible case that we have delivered the incorrect product size or style, please keep in original packaging and do not try on. Please mail us on email@example.com and we will swiftly arrange your correct product to be sent to you. In this case, JSM Lingerie will be liable for all delivery costs.
NB: Please take note that JSM Lingerie will at all times try display all our products accurately. However, due to different screens and monitor settings we cannot guarantee that your computer will accurately display exact colours.